Privacy Policy

Eden & Fell — The Cumbrian Estate (“Eden & Fell”, “we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect when you visit our website or register your interest with us, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Eden & Fell is the data controller for the personal information described in this policy. You can contact us about anything in this policy at info@example.com or by writing to us at Cumbria, England.

2. Information we collect

Information you give us. When you complete our Register Interest or contact form, or email or call us, we may collect:

• your name, email address and telephone number;
• your postal town or region, if you choose to share it;
• the collections or products you are interested in; and
• any message or preferences you include.

Information collected automatically. When you browse the website, our hosting provider may record technical information such as your IP address, browser type, device, pages visited and the date and time of your visit. This is used to keep the website secure and running properly.

3. How we use your information

• To respond to your enquiry and keep a record of your registration of interest.
• To let you know when collections, harvests or reservations become available, where you have asked us to.
• To send you a confirmation that we have received your registration.
• To operate, secure and improve our website.
• To meet our legal and regulatory obligations.

4. Our lawful bases

We only use your personal information where the law allows us to. We rely on:

• Consent — when you register your interest and ask to hear from us. You can withdraw consent at any time.
• Legitimate interests — to respond to enquiries, manage our reservations list and keep our website secure, where these interests are not overridden by your rights.
• Legal obligation — where we must keep or disclose information by law.

5. Sharing your information

We do not sell or rent your personal information. We only share it with trusted service providers who help us run our website and communications — such as our website hosting and email delivery providers — and only as far as they need it to provide their service. They are required to keep your information secure and confidential. We may also disclose information where required by law.

6. International transfers

Some of our service providers may store or process information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement.

7. How long we keep your information

We keep registrations of interest and enquiries for as long as you remain on our list, and for no more than 24 months after our last contact with you unless a longer period is required by law. You can ask us to remove your details at any time.

8. Cookies

Our website uses only the cookies needed for it to work correctly and securely, such as those that remember session and security settings. We do not use advertising cookies. If we introduce analytics or other non-essential cookies in future, we will ask for your consent first and update this policy. You can control cookies through your browser settings.

9. Keeping your information secure

We use appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we take care to protect the information you share with us.

10. Your rights

Under UK data protection law you have the right to:

• access the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to erase your information;
• ask us to restrict or object to how we use it;
• receive your information in a portable format; and
• withdraw your consent at any time, without affecting earlier processing.

To exercise any of these rights, please contact us at info@example.com. We will respond within one month.

11. Children

Our website and reservations are intended for adults. We do not knowingly collect personal information from anyone under 18.

12. Complaints

If you have concerns about how we handle your information, please contact us first so we can try to help. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk or on 0303 123 1113.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page, with the date it was last updated shown at the top.